Terms Of Usage


Please note that usage of the support form is subject to one of the following conditions:

• You possess a valid evaluation Product Id. An evaluation Product Id can be requested by filling

out the REQUEST form and send it to us. Our products can be downloaded here.

• You have purchased a Support and Maintenance Package (SMP) for the respective product.

In this case you will receive priority support for the duration of the Support and Maintenance

Package (SMP) Period.

• You have purchased one of our products without a Support and Maintenance Package (SMP). In

this case Support is available for 30 days after the date of purchase.

• You have lost your Product Id and are requesting for the Product Id to be resent.

• You wish to submit a bug report or a feature request.

• Support is FREE for the subscription based software like Rapid CRM server software.